Coming soon. This guide describes how the extension is designed to work. Details can change before release.
What you get
- Reviews with rating, date, text and owner response
- Rating histogram, average, monthly trend and response rate
- Frequent words and phrases and complaint themes with short example quotes
- A side-by-side comparison of up to five places
Data fields
- review_id, rating, relative date and estimated date, text, language, likes, photos count, local guide flag
- owner response text and date
- place_name, place_id, scraped_at
- reviewer_name and reviewer_profile_url only when anonymise is switched off
Install
- 01
Download. Get the extension from the Download page. Before the Chrome Web Store listing is live you receive a ZIP file.
- 02
Unzip. Extract the ZIP into a folder you will keep, for example Documents/LeadSpyKit.
- 03
Open the extensions page. In Chrome or any Chromium browser (Edge, Brave, Opera) open chrome://extensions and switch on Developer mode.
- 04
Load it. Click Load unpacked and choose the extension folder. Pin the icon so it is easy to reach.
- 05
Open the side panel. Click the icon. The panel opens beside the page and stays there while you work.
- 06
Add your licence (paid extensions). Open Settings, paste the key from your account page and press Check. Without a key the free limits apply.
Works in Chrome and Chromium browsers such as Edge, Brave and Opera. See the Download page.
How to use it
- 01
Open a place
Open the business on Google Maps in any language.
- 02
Press Export reviews
It opens the reviews, sorts by newest and scrolls gently, expanding long reviews.
- 03
Set the maximum
Choose how many reviews to take.
- 04
Open the Analysis tab
See ratings, trends, phrases and themes.
- 05
Compare places (optional)
Queue two to five places and read the results side by side.
- 06
Export
Choose fields and format.
Options
| Option | What it does | Default |
|---|---|---|
| Maximum reviews | Stop after this many reviews. | 200 (Pro up to 5000) |
| Sort | Newest first so you get recent feedback. | Newest |
| Anonymise | Removes reviewer name and profile link from views and exports. | on |
| Fields | Pick the columns to export. | all except names |
| Compare mode | Run on two to five places. | off |
Export
- CSV (UTF-8 with BOM so Excel shows Bangla, Arabic and other scripts correctly)
- XLSX (Pro)
- JSON
Free and paid
Free preview of the first 30 reviews.
Up to 5000 reviews per place, analysis, compare mode, XLSX export.
Tips
- Reviews are personal data. Keep anonymise on unless you have a clear reason and the right to use names.
- Use the complaint themes to prepare useful, specific outreach to a business, not to target individuals.
Troubleshooting
Star ratings look wrong in my language.
Ratings are read from the page structure, not from words. If one is wrong, report the place so it can be fixed.
A verification or CAPTCHA page appeared. What now?
The run stops by itself and shows a notification. Solve the check in the tab yourself, then press Resume. The extension never solves, bypasses or works around it.
The run paused with a countdown. Is something wrong?
No. After a stall or several failures in a row the extension cools down for 10 minutes and then resumes. This keeps activity gentle.
I closed the browser during a run.
Progress is saved after every item. Open the side panel again and press Resume. Items already done are not repeated.
A field is empty for some rows.
The page did not show that detail, or the site layout changed. The run continues and leaves the field empty. If it is empty everywhere, update the extension.